We’re not happy until you are happy so if you’ve got a problem, or need help or advice, you can contact us in several ways - whichever is most convenient for you. It’s our objective to give you a response by the end of each working day but we always try and do it quicker.

If your query relates to an order and you have an order number, please quote it in your message. If you would like us to call you back rather than email, please include a phone number where we can reach you and ask for a member of our customer service team to call you back.


Email Nice ‘n’ Naughty

If you prefer to email us, please use the appropriate email addresses below:


If you have a general enquiry, please send an email to: help@nicennaughty.co.uk

If you have a query regarding an order, please send an email to: customerservice@nicennaughty.co.uk quoting your order number

If you have a question about a returns please send an email to: returns@nicennaughty.co.uk quoting your order number

If you wish to unsubscribe from our newsletter, please send an email to: unsubscribe@nicennaughty.co.uk

If you have a marketing/advertising enquiry please send and email to: webmarketing@nicennaughty.co.uk

If you are interested in working for Nice 'n' Naughty send your CV on an email to: recruitment@nicennaughty.co.uk Please include the branch you are interested in working at.


Please include all the relevant details in your email so that we can get back to you with an answer as quickly as possible.


Phone Nice ’n’ Naughty

You can call our helpline absolutely free on 0808 188 9444.

The line is open for all enquiries Monday-Friday 9:30am-6pm. Our website office is closed Saturday and Sunday.

During this time, if you have any enquiries, they will be automatically diverted to one of our stores who will do their best to take your questions.

Please be aware that the stores do not have access to your order information so will not be able to assist you with enquiries relating to order status/delivery estimates etc.


Write to Nice ‘n’ Naughty

Nice 'n' Naughty NNN (UK) Ltd.
5 Crown Parade,
WA1 2AE,
United Kingdom