Refunds & Returns

Don’t worry if you need to return a product because Nice ‘n’ Naughty Online has a ONE YEAR NO QUIBBLE POLICY. If you change your mind about your purchase for whatever reason, we will refund your money if the product is unused. You can return your purchase for up to a year from the date you bought it. 
 
Faulty products or clothing items that do not fit can be returned for an exchange or refund also within one year from the date of purchase.
 
Please contact us if you have a returns enquiry returns@nicennaughty.co.uk 
 
Please beware that this policy is for online transactions only. For instore returns please contact the branch you have purchased your goods from. Contact details can be found by clicking here 
 
FREE No Quibble Returns
European regulations give you the right to cancel an order within 7 days for a refund without giving a reason. If the order has already been despatched, the refund will be made once the product has been returned to our Returns Department. Any shipping charges will be deducted from the refund.
Nice 'n' Naughty, however, go a lot further than required by law. If you have ordered something by mistake or just changed your mind, you may return it to us via Freepost in the UK for an exchange or refund within ONE YEAR from the date of purchase provided the product is unused and unopened. Upon receipt of the returned product, we will be happy to supply an exchange or a refund less any shipping charges.
In the case of adult toys the original packaging may be opened to examine the product but must be intact and in the same condition as when supplied.
We cannot accept returns of creams, lubricants, massage oils, food items, cleaning products or condoms if they have been opened and are not faulty.
 
Returning lingerie, fetish clothing, costumes and footwear *
If an item of clothing or footwear doesn’t fit or isn’t quite the colour you expected, you can still return it for an exchange or refund. When trying on clothing to check out the colour and fit, please keep your underwear on, just in case you need to return it. When trying on footwear, please wear hosiery and stand on a carpeted floor to avoid marking the item.
For clothing items you must keep all tags and labels intact. If they are removed, we cannot accept the returned item.
As long as the tags and labels are intact, return the unwanted item, unused and unlaundered, and we will supply an alternative or a refund.
Footwear must be returned unworn, in mint condition, with all labels intact, otherwise no exchange or refund can be offered.
If the above conditions have not been met, or we suspect the goods have been used, we reserve the right to return the goods to you without notice.
 
*This is excluding all sale footwear. Sale footwear is non returnable.
  
Returning from outside the UK
If you wish to return items to us from outside the UK our no quibble returns policy is the same. All we ask is that if you are an international customer you pay for the postage. If the item is faulty we will reimburse the postal cost when we refund your account or when we send you a replacement item.

Returning Books
Books are non-returnable items unless they contain printing errors
 
Faulty items
If a product is defective, please give a full description of the fault and return it in its original box with all manuals and accessories for a full refund or replacement within one year of purchase.
Please thoroughly clean all returned defective products and wrap them securely in a plastic bag.
All returned products are tested and will be sent back to you if they are working.
 
Refunds
Refunds will be made within 7 days of our receiving the returned product or our collecting it from you.
Refunds will be credited to your payment card. Refunds will not be paid in cash.
Refunds will not be made on items lost in the post. A replacement order will be sent free of charge. Nice 'n' Naughty will not be liable for items lost in the post that are ordered from outside the U.K. and do not use destination tracking or 'signed for' services.
 

To return an item
Please contact us if you have a returns enquiry returns@nicennaughty.co.uk with your name, order number, items to be returned and the reason for the return.
We will email you with a Freepost address form for UK returns. Freepost is not available for returns from outside the UK.
Nice ‘n’ Naughty cannot accept liability for any returns which get damaged or lost in the post, please ensure you request proof of postage from your Post Office.
We can also arrange to collect an item from you if that’s more convenient but the cost of collection would have to be deducted from any refund.
Returns take 5 working days to reach us and are usually processed the same day. You will receive an email once the return arrives, has been checked and either refunded or replaced.
This returns policy does not affect your statutory rights.